How to get remote connection through the LAN network

How to get remote connection through the LAN network

Question: If the RMM (QM146-RMM-GSM-WVPN-WIFI) is not, or cannot be connected, but the customer wants us to get access to the analyzer, how can Arenal connect to to the analyzer remotely?

In that case you have two options. 

1. Use our LAN VPN modem in between the network of the client and our analyzer. In that case the VPN will establish a VPN connection to our separate secure network and we can access this router by a VPN connection. After checking the keys, we have a direct connection to the analyzer. 

2. Use AnyDesk. Download it to the laptop connected to the analyzer.
      a. In case customer has our old analyzer with ProFace, download the proface remote HMI client (or GP Viewer) to the laptop. Instructions to download:
            Instruction GP-Viewer-EX or RemoteHMI:
            1) go to website: https://www.proface.com/en/user (changed to Schneider now)
            2) log in or create one
      3) Go to the tab SUPPORT/DOWNLOADS, Select: Software & & Drivers
      4) Select in Step 1: Updates/Drivers/Trial Version
      5) Select in Step 2: GP-Viewer EX
          Or select Proface Remote HMI client for Win
         Then in Step 3 select the trial version
         Search,    Detail,    Press the orange key to download file Soft_GP-Viewer_EX_309300.exe or later version
      6) Install on your laptop
      7) Change LAN settings of your laptop to 192.168.9.1
      8) Connect your laptop with ethernet cable to HMI
      9) Start GP Viewer and Open Connection
      10) Connect New
      11) Press downward arrow after IP Address. Program will find connected analyzers. If not found. Do it again or check [7].
      12) select PASV and start connection.
      13) Password= STA
      14) user ID=OS pass: 27CD

      b. In case customer has the newer Cimon C7E based analyzer, download the RealVNC Viewer App.

The analyzer shall be connected to the laptop by the LAN port with a UTP cable.
The laptop shall be connected to the internet by its WiFi.
Share the AnyDesk connection number and give us access when it is requested. We can access this laptop/PC and get access to the analyzer. 
Always change the IP address of the HMI according to the new network.

If above information is not fully clear, please let us know by return of this email. 

Thanks,
The Arenal Support Team

Created by: Marius de Vries, 25-1-2023

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